FAQs

We welcome you to review some common questions. If you have any other questions, please click CONTACT to ask your questions.

 

Do we ship internationally?

Yes, we do!!

Note: Syd is everywhere from Western Australia where they only get mail once a week, to the middle east to Germany to Peru. He goes where he is called. Please fill out our form with your request.

Do we take credit cards?

Yes, we accept all major credit cards, i.e., Visa, Mastercard, American Express and Discover.  You can purchase with either your credit card or with your PayPal account. In either case, click on the button ‘Pay by Credit Card or Paypal’, and then you can select the way you would like to purchase.

Updating the cart from the checkout page

If you need to update the cart when you are at the checkout page, click on the upper right corner where it shows a shopping cart icon.

Return policy

We want you to be happy. If you have any issues, email me at Ellen@thesuburbanmonk.com and we will take care of.

Shipping

We do charge for shipping and handling. But sign up for our newsletter HERE because we always have specials and promotions. Enter your birthday for our special raffle.

Sales Taxes

Sales taxes are applied only to shipments to New Jersey, U.S.

Website Typos

We do our best to ensure that there are no typos or errors on the website. Should there be an error, we hope that you would understand if we cannot support the typo.

Retailers

If you are interested in selling Syd at your store we will need certain tax info. Please email Ellen@thesuburbanmonk.com to arrange

Discounts for Bulk Order

Yes, we do give discounts for bulk orders. Contact Ellen@thesuburbanmonk.com about this. Just an FYI  a bride bought 80 Syds for her wedding last summer. Bulk orders are 50 or more.

Color Meaning Cards

Each individual Syd and Syd sets come with color meaning cards.

color meaning card

Large-Color-Meaning-Card-RR